Contact Us

Contact Us

We'd love to hear from you! Our dedicated team at Horoof is here to assist with any inquiries.

Customer Support Timings

Monday – Friday | 9:00 AM to 6:00 PM.

Online Assistance

For quick queries or assistance outside our regular hours, you can use our live chat feature on the website. Our online support team is ready to provide real-time help.

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    Frequent Asked Questions

    Welcome to our FAQ section! We’ve compiled answers to the most common questions about orders, shipping, returns, refunds, and more to make your shopping experience seamless.

    If you don’t find the answer you’re looking for, feel free to contact our customer support team at horoofdesign@horoofdesign.com, and we’ll be happy to assist you.

    Yes! We offer custom furniture and home décor. Contact us with your requirements, and our team will assist you.

    Refunds are processed within 5-10 business days, depending on your bank’s processing time.

    Currently, we only deliver within the UAE.

    You can place an order directly on our website HoroofHomes.com. Simply browse our products, add them to your cart, and proceed to checkout.

    We accept the following payment methods:
    ✔ Credit/Debit Cards (Visa, MasterCard)
    ✔ Cash on Delivery (COD) – Available for UAE orders
    ✔ Apple Pay & Google Pay (where applicable)

    Orders can be modified or canceled within 24 hours of placement. After this period, cancellations may be subject to partial refunds based on our Return & Refund Policy.

    You can check your order status by logging into your account and visiting the Orders section. For further assistance, contact our support team at horoofdesign@horoofdesign.com.

    We typically deliver orders within 7 days from the order date. You will receive a confirmation email with the estimated delivery date once your order is processed.